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Terms & Conditions

Unified Pricing & Ground Policies

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User (Player) Terms

1. Pricing & Transaction Structure

  • Standard Rental Rates: The slot prices displayed on the platform are the base rental rates for the ground as determined by the venue management.
  • Unified Settlement: All payments are processed through secure digital channels to ensure your booking is confirmed instantly with the venue management.
  • Secure Processing Fee: To ensure a safe and encrypted booking experience, a third-party Payment Gateway fee (Standard charges by providers like Razorpay, Cashfree, PhonePe, etc.) is applicable over the base rental amount during checkout.

2. Non-Refundable Policies

  • Strict No-Refund Policy by Turf ON: Because payments are routed entirely to the ground owners, Turf ON does not hold funds and cannot process refunds. All bookings are final on our end.
  • Owner Resolution: If a match cannot be played due to ground-side issues (e.g., rain, power failure), you must contact the Turf Owner directly to negotiate a refund or reschedule.

3. User Conduct and Liability

  • Punctuality: Your slot time is mathematically fixed. Late arrivals will not result in extended playtime.
  • Property Damage & Rules: Users must adhere to the ground owner's local rules. Any damage to the turf or equipment is the financial responsibility of the user.
  • Assumption of Risk: Turf ON is not liable for any personal injuries or theft occurring at the venue.

Turf Owner (Partner) Terms

1. Revenue & Settlement Management

Turf ON focuses on maximizing your venue’s digital visibility! 100% of the ground rental fee initiated by the user is processed and settled to your registered bank account securely via our automated payment routing infrastructure (e.g., Razorpay Route).

2. Strict Mandatory Offline Booking Protocols

If you receive a direct call or walk-in and book a slot offline, you are bound by these strict digital hygiene rules to prevent double-booking issues with online players:

  • Immediate Blocking: You must immediately log securely into the dashboard and block the ground slot so it disappears from the app.
  • Mandatory WhatsApp/Email Intimation: You must immediately intimate the Turf ON Administration explicitly via WhatsApp or Official Email proving that the slot has been filled offline. This intimation must clearly mention the Date, Time, and Ground Name.
  • No Tampering: You are strictly forbidden from tampering with the intimation proof. You cannot Edit the WhatsApp text message, and you cannot use WhatsApp's "Delete for Everyone" facility. Changing the digital trail will result in immediate penalization.
  • Liability: If you fail to follow these steps and a user books online over an occupied slot, you are entirely responsible for refunding the Turf ON user immediately out-of-pocket and resolving the conflict.

3. Maintenance and Indemnification

  • You must maintain the turf, nets, and lighting in a safe condition.
  • You agree to indemnify Turf ON against any claims or lawsuits made by users regarding physical injuries or theft on your premises. Our platform is exclusively software based.
  • You are responsible for paying any and all applicable local taxes or GST associated with your pure rental income.

Disclaimer

Turf ON is an independent technology service provider focusing on unified pricing aggregation. We make no representations about the suitability or safety of the grounds listed on the platform. To the maximum extent permitted by applicable law, Turf ON shall not be liable for direct or indirect damages arising out of the use of physical grounds. All rights regarding platform operations, conflict resolution, and policy updates are reserved by the Turf ON Management.

Note: In case of any linguistic ambiguity or conflict in translated versions, the English version of these policies shall prevail for all legal clarifications.